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Source: Motor Age Vantage Point: Negating IntimidationAugust 1, 2008It pains me to say this, but one of my best general repair maintenance and service experiences was provided by a new car dealership. Before you cry hypocrisy, let me be clear that this was 25 years ago, so please cut me some slack. Anyway, it started when I went shopping for a new Chrysler. Not only did the dealership sell me a car but it sold me by selling its service capabilities.
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Source: Motor AgeFreeze Frame: A Matter of TimeAugust 1, 2008Press releases that crossed my desk recently show changing vehicle makeups. One announced a joint venture between PSA Peugeot Citroen (all one company now) and Mitsubishi Motors to develop an all-electric powertrain. Bosch has a joint venture with Samsung to produce lithium-ion batteries for electric vehicles. GM plans in two years to begin selling the Chevrolet Volt, which uses only the electric motor to deliver power to the wheels. Meanwhile, Mercedes-Benz plans to begin selling hydrogen fuel cell cars in 2010, and Honda will begin leasing its second-generation fuel cell cars in California this year.
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Source: Motor AgeBackfire: What Made Vickie Click?August 1, 2008I just read the article in the June 2008 Motor Age magazine about odd noises under the hood ("Clickin Vickie"). My only thought on this coolant fan relay issue is the fan motor.
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 | Source: Motor AgeWill You Please Answer the Cash Register?August 1, 2008One of the most common complaints from shop owners is the need for more customers and more cars. Shop owners spend their hard earned money on a multitude of marketing ideas, but they forget to focus on the most important part of the marketing process.
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 | Source: Motor AgeExecutive InterviewJuly 1, 2008Sprague is one of a number of industry leaders interviewed by the Advanstar Automotive Group (AAG) News Network at this year's Global Automotive Aftermarket Symposium (GAAS). For more GAAS video interviews, visit www.search-autoparts.com/Videos.
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 | Source: Motor AgeWorking Harder and Enjoying it Less?July 1, 2008You have successfully built a wonderful business with a great reputation. Everyone is proud of your accomplishments. Your family is very appreciative of the many hours it has taken you to build your business. Your customers love you for taking care of the safety of their families. Your associates have looked up to you for years and, for the most part, will follow you into any battle.
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