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A vehicle equipped with a diesel engine has experienced repeated glow plug failures. Technician A says that the cause could be a defective glow plug relay. Technician B says a faulty control module could cause the condition. Who is correct?
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Technician B
Both A and B
Neither A nor B
Technician A
5%
Technician B
21%
Both A and B
70%
Neither A nor B
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Source: Motor Age

When Repair Service Snowballs

January 1, 2012

In these troubled economic times, we tend to hear a lot of people say that they don't have a lot of money for repairs, yet they want their cars fixed. Translation: Can you do this job well and do it cheaply at the same time?

Source: Motor Age

A haunted Malibu

November 1, 2011

It was a hot, end of summer September day and we'll call the customer "Everett Sinsyou." I can't tell you how many times I've battled problems on that guy's car. We've all had the same customer in our shop. You know him – just say his name slower. "Ever since you fixed my (fill in the blank with the component), I've had this other problem with my car." This time, Everett Sinsyou's first trip to our shop was for a foul odor inside his car. He was a really clean guy with no signs of pets, no dashboard smorgasbords, no console casino ashtrays and no gardens growing from excess dirt on the floor.

Source: Motor Age

The case of the erroneous ABS code

October 1, 2011

I recently encountered an interesting electrical problem on a 2001 Dodge Grand Caravan with 3.3L engine and equipped with a Teves Mark 20 ABS system. A local repair shop had tried to determine why the dash's amber Antilock Brake System (ABS) and red brake lights were illuminated. According to information the shop provided, the shop had performed the tests for two ABS chassis DTC codes, C0110 Pump Motor Circuit Malfunction and C0267 Pump Motor Circuit Open/Shorted. The technicians there could not find anything wrong with the circuit voltage readings.

Source: Motor Age

Don't forsake the vehicle manual

September 1, 2011

Now I'll grant the fact that some shop manuals, even the factory ones, aren't laid out well, and finding the simplest information can be an extremely annoying egg hunt. Technical service bulletins (TSBs) and recall archives go beyond shop manuals and are priceless when it comes to surgical repair of an easily defined concern. Then there are those things we need to know that aren't in the shop manual. Experiences by others in the field are just as priceless; that's where iATN and Identifix come in handy.

Source: Motor Age

Electrical gremlins

August 1, 2011

At times the diagnostic business can be a lot of fun and quite rewarding. Not too long ago I got a phone call about a 2006 Ford Taurus with some electrical problems. The complaints were the ABS light was glowing, the driver's seat would not move, the SRS light was glowing and the horn would not honk. The suspect vehicle was at a body shop and the main body wiring harness had caught fire during the repair process. The body shop had replaced the whole body harness.

Source: Motor Age

Easing a stiff Corvette

July 1, 2011

Last July, I received a call from an upset owner of a 2003 Chevrolet Corvette convertible. He explained that he had just purchased the 50th Anniversary Edition 'Vette with only 7,500 miles on it and was not happy with the ride or handling. In his words, "It rides like a log wagon and handles like one." He explained the 'Vette would skip to one side or the other at highway speed when hitting an expansion joint. Hitting a small bump at slow speed would cause a hard thump, so he thought the shocks were bad.

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