1 Service Advisor Shelly McGuire, Owner Jerry Holcom and Service Manager Bryant Moyer stand in front of their new ASE Blue
Seal of Excellence sign. 2 The clean, comfortable waiting room also has a desk for those customers who need to keep working
while they wait. 3 At the service counter, Shelly and Bryant are ready to solve their customers concerns. 4 Lifts in upper
shop are clean and well maintained.
An old adage holds that businesses, like people, are haunted by their pasts. If that's true, the personnel at S&S Service
Center in Kansas City, MO, might want to listen for the sound of pizza dough being tossed around. After all, their shop is
housed in a refurbished former Shakey's Pizza Parlor.
5 There is no mistaking this professional automotive service building for its former life as a Shakey restaurant.
Normally, such entertaining tidbits highlight the history of most businesses, but not S&S. For them, finding a home in a pizza
parlor is just one minor chapter in a business story that began five decades ago. During the past 25 years, that story has
morphed into an ongoing business journey staked on taking those precious additional steps that turn the ordinary shop into
something extraordinary.
SHOP TALK
The S&S story begins in the 1950s, when the father of current owner Jerry Holcom ran the business (then under a different
name). In 1972, he retired and sold the business to Bill Schwindt and George Solomon (hence the S&S name), who ran it for
the next decade. In 1982, fresh from tech school, Holcom purchased the business back. He then set himself on course to become
a better businessperson by joining a Bottom-Line Impact Group.
Tim Sramcik began writing for Motor Age's sister publication ABRN nearly 10 years ago, although he joined the staff full time in January 2008 as editor-in-chief. He has produced numerous news, technical and feature articles covering virtually every aspect of the collision repair market. In 2004 the American Society of Business Publication Editors recognized his work with two awards.
Articles by Tim Sramcik
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