Business & Management Solutions - Motor Age - Automotive training, certification & parts info
Product and Service Knowledge for Auto Pros // Home of ABRN, Aftermarket Business and Motor Age
Survey
A vehicle equipped with a diesel engine has experienced repeated glow plug failures. Technician A says that the cause could be a defective glow plug relay. Technician B says a faulty control module could cause the condition. Who is correct?
Technician A
Technician B
Both A and B
Neither A nor B
Technician A
5%
Technician B
21%
Both A and B
70%
Neither A nor B
5%
View Results
Thanks for answering the question. Now enter our monthly contest from Federated Auto Parts for a chance at prizes!
Business & Management Solutions
Dental Lab Products | E-NewsletterShare This Page:
   
1234567891011121314151617
Next »
Source: Motor Age

More than a paycheck

December 16, 2011
By:Kevin Mehok

One tip to hiring and retaining the best employees is to offer outstanding benefits. Providing your employees with a comprehensive benefits package is becoming more important. Most current and prospective employes consider benefits as important as salary when choosing a job.

Source: Motor Age

These Top Shops 'get it'

December 1, 2010
By:Tschanen Brandyberry

I wish I had more room to explain to you just what all of these Top Shops have. Each has top of the line equipment, offers the best trainign to their technicians nad has evolved their marketing plans to today's customers' needs. Basically, they get it. Each one of them gets it.

Source: Motor Age

Don't let discounts make your shop D.O.A.

October 1, 2010
By:Chris "Chubby" Frederick

Is discounting killing your business? Yes! Now, I know what you're saying: Discounting helps create new customers and increase sales. But that is not always true. I do agree that discounting a service as an acquisition tool might help you attract new customers. But what type of customer did you just attract? And can you retain that customer for future visits? And on the sales side, did you generate enough in sales to make the discount worth doing?

Source: Motor Age

Dealing with difficult employees

June 1, 2010
By:Kevin Mehok

A major part of being a sound supervisor or manager is the ability to interact, direct and communicate with all employees. It's imperative to master these special talents to get the most out of your people. Some employees will be easy to work with. Others will try your patience endlessly.

Source: Motor Age

Car Care Month helps build long-lasting relationships

March 5, 2010
By:Tschanen Brandyberry

Getting the preventive maintenance message out to people and forming lasting customer relationships is the ultimate goal no matter where the event takes place for shops across the country during National Car Care Month, slated once again for April.

Source: Motor Age

Where's the beef? It's at Les Schwab's for promotional giveaway campaign

February 16, 2010

Every February for the last 47 years, drivers throughout the Northwest have headed to Les Schwab Tire Centers for the chain?s ?Free Beef? promotion.

1234567891011121314151617
Next »
Dental Lab Products | E-NewsletterShare This Page:
   
E-News envelope

Subscribe to Motor Age

  • Motor Age

  • Sign up today for Service Repair news from Motor Age. Benefiting auto technicians, this e-newsletter provides the latest news and analysis, technical automotive service information and business management tips. Published every Monday and Thursday.
Click here